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Dash cams provide many benefits for fleets looking to optimize operations. Finding the right dash cam solutions involves asking the right questions that focus your search on the issues and factors that most impact your fleet operations and strategy.
For those new to dash cams – or looking to upgrade from their current system – the following top questions to ask can help you find dash cameras that offer the features you require.
Top Questions to Find the Right Dash Cam Solution
Finding the right dash cam solution starts with knowing what questions to ask. These five questions are designed to help focus your search. It’s always a smart move to consult with telematics professionals with years of experience matching the right dash cam solution to the right fleet.
What Problems Need Solving?
Every fleet faces different issues. Before buying a dash cam system, it’s critical to speak with people within the organization to find out what challenges most need action. Often, managers who do this will uncover issues they were not aware of before. They usually include a need to improve fleet risk management by lowering driver risk, capturing on-road events for collision evidence and having video that can ensure the security of cargo.
Who Uses Dash Cam Systems?
A wide variety of people may need to use video from dash cam systems, including risk managers and fleet managers, human resource managers, the legal team, driver trainers and safety officers. Making a list and contacting those who will use the system ensures that it will meet their expectations. Otherwise, a system could end up underutilized.
Can The Dash Cams Integrate With Other Systems?
A dash cam system is only as good as its ability to integrate with existing fleet systems. This means creating a list of all departments with systems that will need integration, including HR, claims processing and incident investigations. The best dash cam systems also automate the flow of data between different systems.
What Are The Success Metrics?
When considering the right dash cam solutions – or assessing one recently put into place – it’s critical to establish metrics to judge whether the system is successful. Each company may have its own set of KPI (key performance indicators), but they typically include data points such as the number of collisions per million miles, number of at-fault claims and number of complaints. Other metrics include hitting a milestone for a reduction in claims processing time and repair costs.
What Are The Future Goals?
In addition to measuring current success, it’s important to set goals for what the dash cam system can help your fleet achieve in the future. Establish projections for what your company will need for both the short-term and long-term, including number of vehicles and employees. These will affect the features needed for your dash cam solution. By providing detailed answers to these questions, business leaders can help eliminate unnecessary considerations and focus on what they really need before purchasing the right dash cam solution.